Legal

Nespresso Website Terms of Use

Thank you for visiting this website. Please read the Terms and Conditions contained in this document carefully since any use of this website constitutes your acceptance of the Terms and Conditions set out herein.

Throughout this site, the terms "we", "us", "our" and "Nespresso" refer to the company SF1 Coffee Ltd, which is present as a holder of the “Nespresso “franchise for the territory of Serbia, otherwise acting in its own name and for its own account uses the brand name "Nespresso",

“You” refers to any person accessing and/or using this website.

Website Privacy Notice

Any personal information or material sent to this website are subject to the terms and conditions set out in the Privacy Notice located on this website.

Accuracy, completeness and timeliness of information

Whilst we use all reasonable attempts to ensure the accuracy and completeness of information on this website, we are not responsible if the information that we make available on this website is not accurate or complete. Any reliance upon the material on this website shall be at your own risk. You agree that it is your responsibility to monitor any changes to the material and the information contained on this website.

Transmission

Any non-personal communication or material you transmit to this website by electronic mail or otherwise, including any data, questions, comments, suggestions or the like is, and will be treated as, non-confidential and non-proprietary. Anything you transmit or post becomes the property of Nespresso and may be used for any purpose, including but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting. Furthermore, Nespresso is free to use for any purposes whatsoever (including but not limited to the developing, manufacturing, advertising and marketing of products) any ideas, artwork, inventions, developments, suggestions or concepts contained in any communication you send to this website. Any such use is without compensation to the party submitting information. By submitting information, you are also warranting that you own the material/content submitted, that it is not defamatory and that Nespresso use will not violate any third party's rights or otherwise place us in breach of any applicable laws. By sending any idea, works of art, invention, development, suggestion or concept, you give consent to publish it. Nespresso is under no obligation to use the information submitted.

Intellectual property rights

All copyright, trademarks and other intellectual property rights in all text, images and other materials on this website are the property of Nespresso or are included with the permission of the relevant owner.

You are permitted to browse this website, reproduce extracts by way of printing, downloading to a hard disk or for the purposes of distribution to other individuals. This is only to be done on the proviso that you keep intact all copyright and other proprietary notices and that the trademark notice below appears on such reproductions. No reproduction of any part of this website may be sold or distributed for commercial gain nor shall it be modified or incorporated in any other work, publication or website.

The trademarks, logos, characters and service marks (collectively "Trademarks") displayed on this website belong to Société des Produits Nestlé S.A. part of the Nestlé Group. Nothing contained on this website should be construed as granting any license or right to use any Trademark displayed on this website. Your use/misuse of the Trademarks displayed on this website, or on any other content on this website, except as provided for in these Terms and Conditions, is strictly prohibited. You are also advised that Nespresso will vigourously enforce its intellectual property rights to the fullest extent of the law.

Links to other websites

Links on Nespresso websites may take you outside Nespresso network and systems and Nespresso accepts no responsibility for the content, accuracy or function of these other third party websites. The links are provided in good faith and Nespresso cannot be held responsible for any subsequent change in other third party websites to which we provide a link. The inclusion of any link to other websites does not imply endorsement by Nespresso. We highly recommend that you make yourself aware of and carefully read the legal and privacy notices of all other websites that you visit.

Warranties and Disclaimers

Your use of this website is at your own and exclusive risk.

Warranties

This website is provided to you on an "As Is" and "As Available" basis and, consequently, Nespresso gives no warranties of any kind, whether express, implied, statutory or otherwise (including the implied warranties of merchantability or satisfactory quality and fitness for a particular purpose) including warranties or representations that material on this website will be complete, accurate, reliable, timely, non-infringing to third parties, that access to this website will be un-interrupted or error-free or free from viruses, that this website will be secure, that any advice or opinion obtained from Nespresso through this website is accurate or to be relied upon and any representations or warranties thereto are accordingly expressly disclaimed.

Please note that some jurisdictions may not allow exclusions of implied warranties, so some of these exclusions may not apply to you. Please check your local laws.

We reserve the right to restrict, suspend or terminate without notice your access to this website or any feature of this website or any feature or part thereof at any time.

Liability

Nespresso and/or any other party involved in the creating, producing or delivering this website on our behalf shall have no liability or any responsibility whatsoever for any direct, incidental, consequential, indirect, special or punitive damages, costs, losses or liabilities whatsoever and howsoever arising out of your access to, use, inability to use, change in content of this website or arising from any other website you access through a link from this website or to the extent permitted by applicable law, from any actions we take or fail to take as a result of any electronic mail messages you send us.

Nespresso and/or any other party involved in the creating, producing or delivering this website shall have no responsibility to maintain the material and services made available on this website or to supply any corrections, updates, or releases in connection therewith. Any material on this website is subject to change without notice.

Further, Nespresso shall have no liability or any responsibility whatsoever for any loss suffered caused by viruses that may infect your computer equipment or other property by reason of your use of, access to or downloading of any material from this website. If you choose to download material from this website you do so at your own risk.

To the maximum extent permitted by applicable law, you expressly waive all claims against Nespresso and SF1 coffee Ltd., its officers, directors, employees, suppliers and programmers that may arise from your use or access of this website.

Prohibited Activity

You are prohibited from doing any act that Nespresso in its absolute discretion may deem to be inappropriate and/or would be deemed to be an unlawful act or is prohibited by any laws applicable to this website including but not limited to:

- Any act that would constitute a breach of either the privacy (including uploading private information without the concerned individual's consent) or any other of the legal rights of individuals;

- Using this website to defame or libel Nespresso, its employees or other individuals or acting in such a way that brings into disrepute the good name of Nespresso.

- Uploading files that contain viruses that may cause damage to the property of Nespresso or the property of other individuals; and

- Posting or transmitting to this website any non-authorised material including but not limited to material that is in our opinion likely to cause annoyance, detrimental to or in violation of Nespresso or third party´s systems or network security, defamatory, racist, obscene, threatening, pornographic or otherwise unlawful.

Jurisdiction and governing law

FOR NATION SPECIFIC WEBSITES

Nespresso products, materials, offers and information appearing on this website are intended for Serbian users and/or customers only. Nespresso makes no representation that the products and the content of this website are appropriate or available in locations other than Serbia. Please contact our local distributor to obtain more information about the products availability in your country. The products appearing in this website are only visual representations and as such are not in their real size, packaging colour etc.

You and Nespresso agree that any controversy or claim arising from or pertaining to the use of this website shall be governed by Serbian law and be submitted to the exclusive jurisdiction of the courts of Belgrade, Serbia.

Legal notice update

We reserve the right to make any changes and corrections to this notice. Please refer to this page from time to time to review these and new additional information.

 

Nespresso Privacy Notice

SCOPE OF THIS NOTICE

Please read this privacy notice (“Notice”) carefully to understand our policies and practices regarding your Personal Data and how we will treat it.

This Notice explains how your Personal Data are collected, used, and disclosed by Nespresso as listed in the controllers and contact section (Section 11) (“Nespresso”,  “We”,” Us”). It also tells you how you can access and update your Personal Data and make certain choices about how your Personal Data are used.

This Notice covers both our online and offline data collection activities, including Personal Data that We collect through our various channels such as websites, apps, third party social networks, Customer Relationship Centers, Boutiques, points of sales and events. Please note that We combine Personal Data that We collect via one method (e.g. a Nespresso website) with Personal Data that We collect via another method (e.g. a Nespresso offline event). As part of this, We combine Personal Data that were originally collected by different Nespresso entities. Please see Section 8 for further information on how to object to this.

If you fail to provide necessary Personal Data to us (We will indicate to you when this is the case, for example, by making this information clear in our registration forms), We may not be able to provide you with our goods and/or services. This Notice can change from time to time (see Section 10).

This Notice provides important information in the following areas:

  1. SOURCES OF PERSONAL DATA
  2. PERSONAL DATA THAT WE COLLECT ABOUT YOU AND HOW WE COLLECT IT
  3. COOKIES/SIMILAR TECHNOLOGIES, LOG FILES AND WEB BEACONS
  4. USES MADE OF YOUR PERSONAL DATA
  5. DISCLOSURE OF YOUR PERSONAL DATA
  6. RETENTION OF PERSONAL DATA
  7. STORAGE AND/OR TRANSFER OF YOUR PERSONAL DATA
  8. ACCESS TO YOUR PERSONAL DATA
  9. YOUR CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR PERSONAL DATA
  10. CHANGES TO OUR NOTICE
  11. DATA CONTROLLERS & CONTACT

 

1. SOURCES OF PERSONAL DATA

This Notice applies to Personal Data that We collect from or about you, through the methods described below (see Section 2), from the following sources:

www.Nespresso.rs websites. Consumer-directed websites operated by or for Nespresso, including sites that We operate under our own domains/URLs and mini-sites that We run on third party social networks such as Facebook (“Websites”).

E-mail, text and other electronic messages. Electronic communications between you and Nespresso.

Nespresso CRC. Calls to our Customer Relationship Centers (“CRC”).

Nespresso Boutiques. Stores managed by Nespresso.

Offline registration forms. Printed registration and similar forms that We collect via, for example, postal mail, in-store demos, contests and other promotions, or events.

Points of Sales.  Demonstrators present in physical third party stores to assist you with the registering of your machine and coffee ordering.

Data from other sources. Third party social networks (e.g. such as Facebook, Google) or market researches (if feedback not provided on an anonymous basis).

2. PERSONAL DATA THAT WE COLLECT ABOUT YOU AND HOW WE COLLECT IT

Depending on how you interact with Nespresso (online, offline, over the phone, etc.), We collect various types of information from you, as described below.

Personal contact information. This includes any information you provide to Us that would allow Us to contact you, such as your name, postal address, e-mail address, social network details, or phone number

Account login informationAny information that is required to give you access to your specific account profile. Examples include your login ID/email address, screen name, password in unrecoverable form, and/or security question and answer.

Demographic information & interestsAny information that describes your demographic or behavioural characteristics. Examples include your date of birth, age or age range, gender, geographic location (e.g. postcode/zip code), favorite products, hobbies and interests, and household or lifestyle information.

Technical information about computer/mobile deviceAny information about the computer system or other technological device that you use to access one of our Websites or apps, such as the Internet protocol (IP) address used to connect your computer or device to the Internet, operating system type, and web browser type and version. If you access a Nespresso website or app via a mobile device such as a smartphone, the collected information will also include, where permitted, your phone’s unique device ID, advertising ID, geo-location, and other similar mobile device data.

Websites/communication usage informationAs you navigate through and interact with our Websites or newsletters, We use automatic data collection technologies to collect certain information about your actions. This includes information such as which links you click on, which pages or content you view and for how long, and other similar information and statistics about your interactions, such as content response times, download errors and length of visits to certain pages. This information is captured using automated technologies such as cookies (browser cookies, flash cookies) and web beacons, and is also collected through the use of third party tracking. You have the right to object to the use of such technologies, for further details please see Section 3.

Market research & consumer feedback. This includes information that you voluntarily share with Us about your experience of using our products and services.

Consumer-generated content. This refers to any content that you create and then share with Us on third party social networks or by uploading it to one of our Websites or apps, including the use of third party social network apps such as Facebook. Examples include photos, videos, personal stories, or other similar media or content. Where permitted, We collect and publish consumer-generated content in connection with a variety of activities, including contests and other promotions, website community features, consumer engagement, and third party social networking.

Third party social network information. This refers to any information that you share publicly on a third party social network or information that is part of your profile on a third party social network (such as Facebook) and that you allow the third party social network to share with Us. Examples include your basic account information (e.g. name, email address, gender, birthday, current city, profile picture, user ID, list of friends, etc.) and any other additional information or activities that you permit the third party social network to share. We receive your third party social network profile information (or parts of it) every time you download or interact with a Nespresso web application on a third party social network such as Facebook, every time you use a social networking feature that is integrated within a Nespresso site (such as Facebook Connect) or every time you interact with Us through a third party social network. To learn more about how your information from a third party social network is obtained by Nespresso, or to opt-out of sharing such social network information, please visit the website of the relevant third party social network.

Payment and Financial informationAny information that We need in order to fulfil an order, or that you use to make a purchase, such as your debit or credit card details (cardholder name, card number, expiration date, etc.) or other forms of payment (if such are made available). In any case,  We or our payment processing provider(s) handle payment and financial information in a manner compliant with applicable laws, regulations and security standards such as PCI DSS.

Calls to CRC (Customer Relationship Center). Communications with a CRC will be recorded or listened into, in accordance with applicable laws, for local operational needs (e.g. for quality or training purposes). Payment card details are not recorded. Where required by law, you will be informed about such recording at the beginning of your call.

We do not collect personal data for persons under the age of 18 with the intention. If we find that we accidentally collected personally identifiable information from a person under the age of 18, such information will be immediately removed from our records. If you are under the age of 18, contact us through your parent or guardian because we can not collect and use your personal information without the express consent of your parent or guardian.

3. COOKIES/SIMILAR TECHNOLOGIES, LOG FILES AND WEB BEACONS

Cookies/Similar Technologies. Please see our Cookie Notice to learn how you can manage your cookie settings and for detailed information on the cookies We use and the purposes for which We use them.

Log Files. We collect information in the form of log files that record website activity and gather statistics about your browsing habits. These entries are generated automatically, and help Us to troubleshoot errors, improve performance and maintain the security of our Websites.

Web Beacons. Web beacons (also known as “web bugs”) are small strings of code that deliver a graphic image on a web page or in an email for the purpose of transferring data back to Us. The information collected via web beacons will include information such as IP Address, as well as information about how you respond to an email campaign (e.g. at what time the email was opened, which links you click on in the email, etc.). We will use web beacons on our Websites or include them in e-mails that We send to you. We use web beacon information for a variety of purposes, including but not limited to, site traffic reporting, unique visitor counts, advertising, email auditing and reporting, and personalisation.

4. USES MADE OF YOUR PERSONAL DATA

The following paragraphs describe the various purposes for which We collect and use your Personal Data, and the different types of Personal Data that are collected for each purpose. Please note that not all of the uses below will be relevant to every individual.

What We use your Personal Data for

Customer service. We use your Personal Data for customer service purposes, including responding to your enquiries. This typically requires the use of certain personal contact information and information regarding the reason for your inquiry (e.g. order status, technical issue, product question/complaint, general question, etc.).

Our reasons

  • Fulfilling contractual obligations
  • Legal obligations
  • Our legitimate interests

Our legitimate interests

  • Improving and developing new products and services
  • Being more efficient

Contests, marketing and other promotions. With your consent (where required), We use your Personal Data to provide you with information about goods or services (e.g. marketing communications or campaigns or promotions). This can be done via means such as email, ads, SMS, phone calls and postal mailings to the extent permitted by applicable laws. Some of our campaigns and promotions are run on third party websites and/or social networks. This use of your Personal Data is voluntary, which means that you can oppose (or withdraw your consent in certain countries) to the processing of your Personal Data for this purposes. For detailed information on how to modify your preferences about marketing communication, please see Sections 8 and 9 below. For more information about our contests and other promotions, please see the official rules or details posted with each contest/promotion.

Our reasons

  • With your consent (where required)
  • Fulfilling contractual obligations
  • Our legitimate interests

Our legitimate interests

  • Working out which of our products and services may interest you and telling you about them
  • Defining types of customers for new products or services

Third party social networks: We use your Personal Data when you interact with third party social networking features, such as “Like” functions to serve you with advertisements and engage with you on third party social networks. You can learn more about how these features work, the profile data that We obtain about you, and find out how to opt out by reviewing the privacy notices of the relevant third party social networks.

Our reasons

  • With your consent (where required)
  • Our legitimate interests

Our legitimate interests

  • Working out which of our products and services may interest you and telling you about them
  • Defining types of customers for new products or services

Personalisation (offline and online). With your consent (where required), We use your Personal Data (i) to analyse your preferences and habits, (ii) to anticipate your needs based on our analysis of your profile, (iii) to improve and personalise your experience on our Websites and apps; (iv) to ensure that content from our Websites/apps is optimised for you and for your computer or device; (v) to provide you with targeted advertising and content, and (vi) to allow you to participate in interactive features, when you choose to do so. For example, We remember your login ID/email address or screen name so that you can quickly login the next time you visit our site or so that you can easily retrieve the items you previously placed in your shopping cart. Based on this type of information, and with your consent (where required), We also show you specific Nespresso content or promotions that are tailored to your interests. The use of your Personal Data is voluntary, which means that you can oppose the processing of your Personal Data for this purpose. For detailed information on how to opt-out please refer to Section 8 below.

Our reasons

  • With your consent (where required)
  • Our legitimate interests

Our legitimate interests

  • Working out which of our products and services may interest you and telling you about them
  • Defining types of customers for new products or services

Order fulfillment. We use your Personal Data to process and ship your orders, inform you about the status of your orders, correct addresses and conduct identity verification and other fraud detection activities. This involves the use of certain Personal Data and payment information.

Our reasons

  • Fulfilling contractual obligations
  • With your consent (where required)
  • Legal obligations
  • Our legitimate interests

Our legitimate interests
• Improving and developing new products and services
• Being more efficient
• Protect our assets and staff

Other general purposes (e.g. internal or market research, analytic, security). In accordance with applicable laws, We use your Personal Data for other general business purposes, such as conducting internal or market research and measuring the effectiveness of advertising campaigns. We reserve the right, should you have Club Member accounts, toreconcile those accounts into one single account. We also use your Personal Data to ensure our security.

Our reasons

  • Fulfilling contractual obligations
  • With your consent (where required)
  • Legal obligations
  • Our legitimate interests

Our legitimate interests
• Improving and developing new products and services
• Being more efficient
• Protect our assets and staff
              

Legal reasons or merger/acquisition. In the event that Nespresso or its assets are acquired by, or merged with, another company including through bankruptcy, we will share your Personal Data with any of our legal successors. We will also disclose your Personal Data to third parties (i) when required by applicable law; (ii) in response to legal proceedings; (iii) in response to a request from a competent law enforcement agency; (iv) to protect our rights, privacy, safety or property, or the public; or (v) to enforce the terms of any agreement or the terms of our Website.

Our reasons

  • Legal obligations
  • Our legitimate interests

Our legitimate interests

  • Compliance with legal obligations
  • Protect our assets and staff

5. DISCLOSURE OF YOUR PERSONAL DATA

In addition to the Nespresso/Nestlé entities or ad-hoc in-country partners (in charge of Nespresso operations) mentioned in the data controllers & contact section (see Section 11), We share you Personal Data with the following types of third party organisation:

Service providers. These are external companies that We use to help Us run our business (e.g. order fulfilment, payment processing, fraud detection and identity verification, website operation, market research companies, support services, promotions, website development, data analysis, CRC, etc.). Service providers, and their selected staff, are only allowed to access and use your Personal Data on Our behalf for the specific tasks that they’ve been requested to carry out, based on our instructions, and are required to keep your Personal Data confidential and secure. Where required by applicable law, you can obtain a list of the providers processing your Personal Data (see Section 11 to contact Us).

Credit reporting agencies/debt collectors. To the extent permitted by applicable law, credit reporting agencies and debt collectors are external companies that We use to help Us to verify your creditworthiness (in particular for orders with invoice) or to collect outstanding invoices.

Third party companies using Personal Data for their own marketing purposes. Except in situations where you have given your consent, We do not license or sell your Personal Data to third party companies for their own marketing purposes. Their identity will be disclosed at the time your consent is sought.

Third party recipients using Personal Data for legal reasons or due to merger/acquisition. We will disclose your Personal Data to third parties for legal reasons or in the context of an acquisition or a merger (see Section 4 for details).

6. RETENTION OF YOUR PERSONAL DATA

In accordance with applicable laws, We will use your Personal Data for as long as necessary to satisfy the purposes for which your Personal Data was collected (as described in Section 4 above) or to comply with applicable legal requirements.

Personal data used to provide you with a personalized experience (see Section 4 above for details) will be kept for a duration permitted by applicable laws

7. DISCLOSURE, STORAGE AND/OR TRANSFER OF YOUR PERSONAL DATA

We use a variety of reasonable measures (described below) to keep your Personal Data confidential and secure. Please note, however, that these protections do not apply to information you choose to share in public areas such as third party social networks.

People who can access your Personal Data. Your Personal Data will be processed by our authorised staff or agents, on a need to know basis, depending on the specific purposes for which your Personal Data have been collected (e.g. our staff in charge of customer care matters will have access to your customer record).

Measures taken in operating environments. We store your Personal Data in operating environments that use reasonable security measures to prevent unauthorised access. We follow reasonable standards to protect Personal Data. The transmission of information via the Internet is, unfortunately, not completely secure and although We will do our best to protect your Personal Data, We cannot guarantee the security of the data during transmission through our Websites/apps.

Measures We expect you to takeIt is important that you also play a role in keeping your Personal Data safe and secure. When signing up for an online account, please be sure to choose an account password that would be difficult for others to guess and never reveal your password to anyone else. You are responsible for keeping this password confidential and for any use of your account. If you use a shared or public computer, never choose to have your login ID/email address or password remembered and make sure to log out of your account every time you leave the computer. You should also make use of any privacy settings or controls We provide you in our Website/app.

Transfer of your Personal Data. The storage as well as the processing of your Personal Data as described above require that your Personal Data are ultimately transferred/transmitted to, and/or stored at, a destination outside of your country of residence, notably Switzerland and Luxembourg.  We will also transfer your Personal Data to countries outside the European Economic Area (“EEA”) (e.g. other Nespresso/Nestlé entities or ad-hoc in-country partners including to countries which have different data protection standards to those which apply in the EEA. We (i) have put in place European Commission approved standard contractual clauses to protect your Personal Data (and you have a right to ask Us for a copy of these clauses(by contacting Us as set out below) and/or (ii) will rely on your consent (where permitted by law).

8. ACCESS TO YOUR PERSONAL DATA

Access to Personal Data. Where provided by law, you, your successors, representatives and/or proxies have the right to access, review and request a physical or electronic copy of information held about you. You also have the right to request information on the source of your Personal Data.

These rights can be exercised by sending Us an e-mail srb.dataprivacy@sf1coffee.com or writing to us at SF1 coffee Ltd, Kralja Aleksandra 12/3/57, Novi Sad, Srbija, attaching a copy of your ID or equivalent details (where requested by Us and permitted by law). If the request is submitted by a person other than you, without providing evidence that the request is legitimately made on your behalf, the request will be rejected.

Please note that any identification information provided to Us will only be processed in accordance with, and to the extent permitted by applicable laws.

Additional rights (e.g. modification, deletion of Personal Data). Where provided by law, you, your successors, representatives and/or proxies can (i) request deletion, the portability, correction or revision of your Personal Data;  (ii) oppose the data processing; (iii) limit the use and disclosure of your Personal Data; and (iv) revoke consent to any of our data processing activities.

Please note that, in certain circumstances, We will not be able to delete your Personal Data without also deleting your user account. We may be required to retain some of your Personal Data after you have requested deletion, to satisfy our legal or contractual obligations. We may also be permitted by applicable laws to retain some of your Personal Data to satisfy our business needs.

Where available, our Websites have a dedicated feature through which you can review and edit the Personal Data that you have provided. Please note that We require our registered consumers to verify their identity (e.g. login ID/email address, password) before they can access or make changes to their account information. This helps prevent unauthorised access to your account.

We hope that We can satisfy queries you may have about the way we process your Personal Data. However, if you have unresolved concerns you also have the right to complain to competent data protection authorities.

9. YOUR CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR PERSONAL DATA

We strive to provide you with choices regarding the Personal Data that you provide to Us. The following mechanisms give you the following control over your Personal Data:

Cookies/Similar Technologies. You manage your consent via (i) our consent management solution or (ii) your browser so as to refuse all or some cookies/similar technologies, or to alert you when they are being used. Please see Section 3 above.

Advertising, marketing and promotions. If you wish to have your Personal Data used by Nepresso to promote its products or services, you can indicate so through the relevant tickbox(es) located on the registration form or by answering the question(s) presented by our Trade demonstrators, CRC or boutique representatives. If you decide that you no longer wish to receive such communications, you can subsequently unsubscribe from receiving marketing-related communications at any time, by following the instructions provided in each such communication. To opt-out of marketing communications sent by any medium, including third party social networks, you can opt-out at any time by logging into the Websites/apps or third party social networks and adjusting your user preferences in your account profile by unchecking the relevant boxes or by calling our CRC. Please note that, even if you opt-out from receiving marketing communications, you will still receive administrative communications from Us, such as order or other transaction confirmations, notifications about your account activities (e.g. account confirmations, password changes, etc.), and other important non marketing related announcements.

Personalization (offline and online): Where required by law, if you wish to have your Personal Data used by Nespresso to provide you with a personalized experience/targeted advertising & content, you can indicate so through the relevant tickbox(es) located on the registration form or by answering the question(s) presented by our Trade demonstrators, CRC or boutique representatives. If you decide that you no longer wish to benefit from this, you can opt-out at any time by logging into the Websites/apps and adjusting your user preferences in your account profile by unchecking the relevant boxes or by calling our CRC.

Interest Based Advertising. We partner with ad networks and other ad serving providers (“Advertising Providers”) that serve advertising on behalf of Us and other non-affiliated companies on the Internet.  Some of those advertisements are tailored to your interests based on information collected on Nespresso sites or on non-affiliated websites over time.  You can visit www.aboutads.info/choices to learn more about this type of advertising, as well as about how to opt-out of interest-based advertising practices from companies that participate in the Digital Advertising Alliance’s (“DAA”) self-regulatory program. Additionally, you can opt-out of this type of advertising in mobile applications from companies that participate in the DAA’s AppChoices app by downloading the app from the iOS or Android app store.  You can also stop the collection of precise location data from a mobile device by accessing your device location service settings.

10. CHANGES TO OUR NOTICE

If We change the way We handle your Personal Data, We will update this Notice. We reserve the right to make changes to our practices and this Notice at any time, please check back frequently to see any updates or changes to our Notice.

11. DATA CONTROLLERS & CONTACT

To ask questions or make comments on this Notice and our privacy practices or to make a complaint about our compliance with applicable privacy laws, please contact Us at: srb.dataprivacy@sf1coffee.com or writing to us at SF1 coffee Ltd, Kralja Aleksandra 12/3/57, Novi Sad, Serbia or call our CRC on 0800 253 253.

You can also contact our Data Protection Officer via email at: srb.dataprivacy@sf1coffee.com or post: SF1 coffee Ltd, Kralja Aleksandra 12/3/57, Novi Sad, Serbia

We will acknowledge and investigate any complaint about the way We manage Personal Data (including a complaint that We have breached your rights under applicable privacy laws).

Data controllers

Nestlé Nespresso SA

Avenue de Rhodanie 40, 1007 Lausanne,

Switzerland

Responsible for

All activities

 

Data controllers

Nestlé Treasury International S.A.  7,

Rue Nicolas Bové  L - 1253 Luxembourg

Responsible for

Website related payment card operations.

Point to note: in certain limited cases, another Nestlé or Nespresso entity might be behind the processing of your payment card details.

 

Data controllers

SF1 coffee Ltd.

Kralja Aleksandra 12/3/57

Novi Sad, Serbia

Responsible for

All activities

Nespresso Serbia Conditions of Sales

1. Definitions

Where the following terms appear in these present terms and conditions:

“Products” means the products sold by Nespresso.

Nespresso” means the company bearing the name «SF1 coffee Ltd», Kralja Aleksandra 12/3/57, 21000 Novi Sad, who as the holder of a franchise for Serbia operates under the trademark "Nespresso".

«Services» means the Services provided by Nespresso to its clients.

2. Essential conditions

The present general terms: (a) govern all orders and purchases made to Nespresso, in any means whatsoever. In particular for purchases made on the internet, kindly refer to our site for further specific provisions, (b) apply to your participation as member of the Club Nespresso and the provision of Products and Services, (c) may be modified by Nespresso at any time by sending a notice to you or by posting an announcement in the pages that apply to Serbia on the website www.Nespresso.rs.

3. Orders

3.1. You may place your orders for Products and Services in the following manners:

(a) by telephone at the numbers: 0800 253 253 (toll-free number) or +381 11 44 12 965.

(b) through the Internet and more in particular on the website www.Nespresso.rs.

(c) by visiting a Nespresso Boutique, starting December 17th:

- Delta City, Jurija Gagarina 16, Belgrade.

- Ušće shopping center, Bulevar Mihajla Pupina 4, Belgrade, starting April 29th 2019.

3.2. The minimum coffee packaging contains 10 capsules.

3.3. With regard to orders not placed at retail stores, each coffee order must refer to minimum quantity of 50 capsules and may include any combination of tens of capsules.

3.4. All orders are subject to the limitations of stock availability. Nespresso shall inform customers as soon as possible for any rupture of stock.

3.5. Nespresso reserves the right to refuse orders, in total or in part, or to request and advance payment of the order value, in case low creditworthiness of the candidate buyer is detected.

4. Delivery and acceptance (of delivery)

4.1. Nespresso shall make every effort to provide the Products and Services at the address stated in your order, within two (2) business days for addresses in Serbia. If, due to a particular reason or force majeure, the aforementioned desired delivery times cannot be met, you will be informed in a timely manner.

4.2. If you wish the delivery of Products or Services to be made in a different way than the one provided for by Nespresso, you must communicate such request to Nespresso and if accepted, you shall incur all relative expenses.

4.3. Ownership of the Products and any risk involved is transferred to you at the time you receive them.

4.4. Upon recieving the package and signing the handover document, we advise you to check it. If the package is damaged, please do not take it and return it to the courier who tried to deliver it. If this happens, please contact us immediately at phone numbers 0800 253 253 (toll-free number) or +381 11 44 12 965.

5. Returns

5.1. You have the right to return any merchandise that does not suit you within 14 days following the acceptance of delivery.

5.2. You are responsible for verifying the quantity and quality of the merchandise upon delivery and in case of defective merchandise, you must inform Nespresso immediately after the reception of the merchandise. If the product that you have purchased is indeed defective, Nespresso may repair or replace it or reimburse you, in accordance with your legal rights.

6. Product prices and modes of payment

6.1. Nespresso may change the prices of the Products and Services by notifying consumers in the most convenient means.

6.2. You will pay the price of the Product and Services that is applicable at the time that the order is placed.

6.3. Prices are inclusive of VAT but not transportation expenses.

6.4. For orders of more than 150 capsules or a coffee machine or Aeroccino delivery is free of charge. 

6.5. You can choose one of the following payment methods:

6.5.1. The invoiced value can be paid in cash upon delivery of the Products.

6.5.2.  With credit cards during the purchase process on the website. You can pay your order using Visa, MasterCard, American Express,  DinaCard or Maestro credit card. The card must be approved by the issuing bank for online (Internet) payment.
When entering payment card information, confidential information is transmitted through a public network in a protected (encrypted) form using the SSL protocol and PKI system, as the current state of the art cryptographic technology.
The security of the data during purchase is guaranteed by the payment card processor, WSPay, so the complete billing process is performed on WSpay pages. No information about the payment card is available to our system at any moment.

All payments will be effected in Serbian currency - Dinar (RSD). Payment is possible with credit cards issued by domestic and foreign banks. If you choose to pay with the credit cards that are issued by foreign bank, the amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Serbian dinar according to the current exchange rate of the Serbian National Bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.

6.5.3. Paying by invoice (for legal entity) - After receiving your order, we will send you payment instructions. The order must be paid within 3 business days. Your order will be delivered once the payment has been made.

6.6. Payment by means of post dated bank cheques is not accepted. 

6.7. If the address for the delivery of the products is different than the one mentioned on the invoices, then the invoiced priced must be paid prior to delivery.

7. Participation at the Club Nespresso

7.1. When Nespresso receives your order, you automatically become a member of the Nespresso Club.

7.2. Your Nespresso Club Member number is stated in the first invoice that you will receive. In order to serve you better, please keep this number at hand for all your future orders.

7.3. Your participation to the Nespresso Club gives you the right to benefit from special Services proposed, such as receiving information on new products and services offered by our company, participating to competitions, being informed on offers and other advantageous services.

7.4. Your membership to the Nespresso Club cannot be transferred to a third party.

7.5. It is your responsibility to ensure that the contact details your provide to the Nespresso Club remain up to date.

8. Liability

8.1. With regard to Products and Services, Nespresso's only liability is limited as expressly stated in the present Conditions of Sales. To the extent permissible by law, all other liability is excluded.

8.2. Nespresso has no responsibility (whether contractual or non contractual or other) for any direct, special, consequential or indirect damage or tort, including loss of income, that may result from the sales described herein.

9. Personal Data Protection

Nespresso does not disclose any of your personal data and strictly abides by relative laws on personal data protection. Our company’s policy on personal data protection has beenposted on our website www.Nespresso.rs.

10. Applicable law

These terms and conditions are governed by and must be construed in accordance with the laws of Serbia. The Courts of Belgrade have exclusive jurisdiction forsolving any disputes that may arise between you and Nespresso.

SF1 COFFEE DRUŠTVO SA OGRANIČENOM ODGOVORNOŠĆU ZA TRGOVINU I USLUGE NOVI SAD

Address: Kralja Aleksandra 12/3/57, Novi Sad, Serbia

Activity name: Other retail sale of food in specialized stores

Activity code: 4729

Tax ID number:110803242

ID number: 21388513

E-mail: nespressoclub@sf1coffee.com

Web: www.sf1group.com

Phone number: 0800 253 253

What are Cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

How and why do we use Cookies

We use Cookies to improve the use and functionality of our website and to better understand how visitors use our websites and the tools and services offered on it. Cookies help us tailor Nespresso Sites to your personal needs, to improve its/their user-friendliness, gain customer satisfaction feedback and to communicate to you elsewhere on the internet. The information provided by cookies on the website can also be used by third parties for functional or advertising purposes.

What type of Cookies are used?

We may use the following types of cookies on Nespresso Sites:

  • Necessary Cookies

These cookies are required to enable the core website functionality and must be accepted for the website to work. Their use can include authentication, security or localisation purposes.

Example:We use cookies to store information about your preferred language on the Website and to remember that the next time you log in. As well, once you’re identified and authenticated we use a temporary cookie to recognize you during your session and prevent that someone else tries to impersonate you even if you don’t close your session properly.

  • Session IDNespresso web sites use specific Cookies, which are essential for it to work properly. One is a Cookie used to create a session ID for the user, so that the system itself can identify the user as a unique and individual user, distinct from anyone else looking at the website. This information is not used or stored outside Nespresso systems, and is held only temporarily while the user is accessing account pages and other pages, which require unique and secure access. Without this Cookie, such access could not remain secure, so it is very important.
  • Functional Cookies

These cookies help us improve or optimize the experience we provide. They allow us to measure site usage and improve performance.

Example:

We use Adobe Analytics to measure where people come from to our Website and the behaviour on our Website.  These cookies help us understand how visitors interact with our Website, providing information about areas visited, time spent and any issues encountered. We use this information to improve the experience and performance of our websites.

For more information, please refer to this link

  • Language: Used to tailor the default language for the site. Disabling this may cause more of an annoyance to users as they would be prompted to re-enter their language preference.
  • Coountry: Used to propose the most relevant experience based on the country that the user lives in and wants to be delivered to when purchasing Nespresso products. 
  • Promotion: Used to recognise Nespresso Club Members eligible to promotions and display information about their corresponding offers.
  • Login: Used to offer Club Members the option to remember their credentials in order to avoid them retyping their user ID and password each time they access the Nespresso Club section.
  • Google Analytics: Google Analytics tracking uses cookies in order to provide insights on what users do when they visit our site. Cookies do not identify people, but rather they are defined themselves by a combination of a computer, a user account, and a browser. However, Google Analytics cookies do not collect personal data about your website visitors.
  • Adobe Omiture: Used to provide anonymous / aggregated information about where user goes and what user does on Nespresso websites.
  • Via Michelin: Used to offer users tailored services based on their geographic context, such as Nespresso store locator.
  • Advertising Cookies

These cookies are used by advertising companies with which we work to serve ads that are relevant to your interests when you browse the internet. Thanks to those cookies, these ads are targeted, relevant to you and your interests, and limited in the number of times you see them. They also allow us to measure the effectiveness of online advertising campaigns.

We may share this information with other parties, including our agencies.

Example: 

We use Google DoubleClick to understand how people engage with our digital advertising campaigns run on the Google advertising network.

For more information, please refer to this link

  • Google Doubleclick: These Cookies are used to understand how people engage with our digital advertising campaigns. They allow us to understand and evaluate clicks on our adverts so that we can improve the service you receive.
  • Nespresso Sites also make use of other tracking technologies including IP addresses, log files and web beacons, which also help us tailor Nespresso Sites to your personal needs.
    • IP Addresses

An IP address is a number that is used by computers on the network to identify your computer every time you log on to the Internet. We may record IP Addresses for the following purposes:

(i) troubleshoot technical concerns, (ii) maintain website safety and security (iii) better understand how our websites are utilized, and (iv) to better tailor content to your needs depending on the country you are in.

  • Log Files

We (or a third party on our behalf) may collect information in the form of logs files that record website activity and gather statistics about a user’s browsing habits. These entries are generated anonymously, and help us gather (among other things) (i) a user’s browser type and operating system, (ii) information about a user’s session (such as the URL they came from, the date and time they visited our website, and which pages they've viewed on our website and for how long), and, (iii) other similar navigational or click-stream data.

  • Web beacons

We may use web beacons (or clear GIFs) on the Nespresso Sites. Web beacons (also known as “web bugs”) are small strings of code that provide a method of delivering a graphic image on a web page for the purpose of transferring data back to us. The information collected via web beacons may include information about how a user responds to an email campaign (e.g. the time the email is opened, where does the user link to from the email, etc.). We use web beacon information for a variety of purposes, including, site traffic reporting, unique visitor counts, advertising and email auditing and reporting, and personalization.

Manage your cookies / preferences

Nespresso is working with the company TRUSTe  to allow users to specify to us their cookie preferences. TRUSTe  is a leading global Data Privacy Management company which enables businesses to safely collect and use customer data in a compliant and transparent way.

Users may access and change their cookie preferences at any time by clicking the “Cookie Preferences” link on our site.  This loads a Cookie Management tool powered by TRUSTe  which provides information about the types of cookies used on our site and provides the user the choice to opt out of Advertising and Functional Cookies in order to comply with international laws and regulation. 

After the user selects the type(s) of cookies they want to opt out of and submits their preference, the TRUSTe  Cookie Management tool will ping all opt outs that are available for the cookies that were found on the Nespresso site.  This cookie list is updated quarterly to maintain a complete list of advertising and functional cookies.

If you want to delete cookies that are already in your computer, please refer to the instructions on how to delete cookies for your internet browser.
For more about cookies and how to delete and manage them, go to www.aboutcookies.org or click on "Help" in your browser's menu.

Nespresso Site - Legal Policy Update

We reserve the right to make any changes and corrections to this policy. Please refer to this page from time to time to review these and new additional information. 

This notice was last updated: October 2018

Click here to download Withdrawal from contract.

Click here to download Complaint form.

Click here to download Distance selling contract.

In order to buy on the Nespresso Serbia website, you have to be registered.
The registration process is simple:
Click on "Please sign in to your account" at the top of any page, and then click on "Register".
A new page will open, and here you can enter your name, surname, email address and password. If you are member of Nespresso Club, enter your membership number and postal code.

Check the box next to the "I consent to the processing of my data and agree with Nespresso privacy notice" and choose how would you like to be contacted. Click on "Continue".
On the new page, choose whether you want to register as a Private or Company and enter the delivery information. Fields marked with * are required. Choose how would you like to be contacted and click on "Continue".
On the next page, you have the option to register your coffee machine if you already own it. Choose a model, color, and enter the serial number of your device, the date of purchase, and the how did you get the device. Click on "Register".
If you do not have the machine, click on "Register".
You have successfully registered.

How to order?
Choose the products you want to buy. Next to each item is a button "Add to cart" - click on it and select the amount. The product will be added to your basket.
At any time by clicking on the "My basket" at the top of the page you can see how many products you have in the basket and what is their total price. All prices on the website are with VAT included.
If you want to remove certain product from the basket, click on the "X" next to it and the product will be removed.
Once you've selected all the items you want to buy, click on "My basket" and you will be redirected to a new page with the content of your basket. Click on "Continue" at the bottom of the page. Confirm your delivery details or enter new ones if you want the products to be delivered to another address.
Currently, we only allow delivery by the Milšped delivery service in the territory of Serbia.
Here you can see how much the delivery costs. The price is with VAT.
Click on "Continue".
On this page, you can choose a payment method. If you are registered as a Natural person, you can choose one of two following methods:
- Cash on delivery – cash payment upon delivery of your order.
or
- Payment by card - by selecting this option, you will be redirected to a secure WS Pay payment card provider page and we kindly ask you to follow the instructions.
If you are registered as a Legal Entity, you can pay your order by invoice. Upon receiving your order, we will send you payment instructions.
Click on "Continue".
If you have any comments regarding the delivery, you can enter it in the field on this page.
Check the box next to the "By clicking the button, you agree to the Terms and Conditions." and click on "Confirm".
Your order process is completed.
You will receive the email with the order confirmation and specification of your order, price and delivery costs.

Terms&Conditions - YEP December 2019


Our customers get 20% discount with purchase of next machines:

Essenza Mini Piano Black, item code C30-EUBKNE1-S
Essenza Mini Pure White, item code C30-EUWHNE1-S
Inissia Ruby Red, item code C40-EURENE3-S
Lattissima One Silky White, item code F111-EUWHNE-S
Pixie Electric Titan, item code C61-EUTINE-S
Pixie Electric Red, item code C61-EURENE-S
CitiZ Silver, item code C113-EUSINE-S
CitiZ&milk Limousine Black, item code D123-EUBKNE-S

 

Offer is valid between 01.12.2019 and 31.12.2019.

Offer is valid for purchases through the Nespresso Boutiques, TC Delta City, Jurija Gagarina 16-16a, New Belgrade i Ušće Shopping Center, Bulevar Mihaila Pupuna 4, New Belgrade, Nespresso Online shop www.nespresso.rs and call center 0800 253 253 (toll-free line).

This offer cannot be combined with other offers.

 

Sales decision - December 2019

 

 

Terms&Conditions - YEP November 2019


Our customers get 20% discount with purchase of next machines:
Essenza Mini Gray, item code C30-EUGRNE-S
Essenza Mini Piano Black, item code D30-EUBKNE-S
Lattissima One Mocha Brown, item code F111-EUBWNE-S
Pixie Electric Aluminium, item code D61-EUALNE-S
CitiZ&milk Cherry Red, item code C123-EUCRNE-S

Offer is valid between 01.11.2019 and 30.11.2019.

Offer is valid for purchases through the Nespresso Boutiques, TC Delta City, Jurija Gagarina 16-16a, New Belgrade i Ušće Shopping Center, Bulevar Mihaila Pupuna 4, New Belgrade, Nespresso Online shop www.nespresso.rs and call center 0800 253 253 (toll-free line).

This offer cannot be combined with other offers.

 

Sales decision - November 2019

Black Friday za porudžbine putem Call centra

- kupovinom od  najmanje 50 komada kapsula kafe, kupac stiče mogućnost kupovine najviše 3 artikla iz asortimana aksesoara svaki po ceni 50,00 % nižoj od maloprodajne;
- kupovinom od najmanje 100 komada kapsula za kafu, kupac stiče mogućnost kupovine jednog komada Aeroccino 3 ili Aeroccino 4 po ceni 50,00 % nižoj od maloprodajne.

Black Friday prodajni podsticaj u call centru startuje 29.11.2019. u 9:00 i važi do 29.11.2019. do 17:00h.

Tokom vikenda, od 30.11.2019. godine do 01.12.2019. godine porudžbine se mogu slati na sledeću mejl adresu: nespressoclub@sf1coffee.com. Vaše porudžbine poslate na navedenu mejl adresu biće obrađene prvog narednog radnog dana.

Odobreni prodajni podsticaj se ne može kombinovati sa drugim aktuelnim prodajnim podsticajima.

Prodajni podsticaj važi i u maloprodajnim objektima Nespresso Boutique Ušće i Nespresso Boutique Delta City. Posetite Nespresso butike i saznajte više o Black Friday prodajnom podsticaju od naših specijalista za kafu.

Black Friday odluka