Top 5 FAQ
Top 5 FAQ

Our coffees are exclusively available to order via the Nespresso Club in the following ways:

  • By calling at 0800 253 253 (toll-free number) or +381 11 44 12 965
  • Through the website: www.nespresso.rs
  • From Nespresso Boutique.

You can visit the New Member Registration page to begin your first order online.

Firstly, please place the stirrer inside and fill with fresh water until the first indication of max. Then, switch to warm mode. After the procedure, clean with a soft damp cloth after each use to remove all traces of milk, and prevent it from burning.

Our coffees are packaged in sleeves, each containing 10 capsules. For packaging reasons all coffee orders placed online, or with the Nespresso Club, should be composed of a minimum 50 capsules. You can mix the variety of capsules as you choose, as long as the total number is 50 or more (e.g. 20 Roma, 10 Arpeggio, 10 Livanto, 10 Caramelito).

There are two methods of payment:

  • By cash on delivery: For orders made by phone or by internet
  • Credit Card (Visa, Mastercard, Maestro, Amex, Dina) : For orders made by internet

and also:

  • Paying by invoice (for legal entity) 
Product Information
Product Information

Our capsules are hermetically sealed for optimal conservation of coffee aromas. Two dates are indicated on each sleeve: the production date and the date of consumption. We ensure the freshness consumption up to 12 months after the date of production.

The amount of caffeine in a capsule depends on the varieties of green coffee used in the recipe. The Robusta origin contains an average of 2.4% whereas the Arabica origins contain approx. 1.3% of caffeine. Decaf capsules contain less than 0.1% of caffeine. The classic Nespresso capsules contain approx 5g of ground coffee whereas the Lungo capsules contain approx 6g of ground coffee. 

Example: a pure Arabica coffee in a classic Nespresso capsule (5g) containing 5g x 1.3% = 0.065g = 65 milligrams (mg) of caffeine.

Below are examples or average caffeine contents according to the type of coffee preparation (values are based on UK Food Safety Authorities 2001):

  • Cup of filter coffee: 75mg
  • Mug of instant coffee: 100mg
  • Tea cup: 50mg
  • Standard cola drink: up to 40mg
  • Standard energetic drink: 80mg
  • Black chocolate bar: up to 50mg
  • Milk chocolate: 25mg.
Online Support
Online Support

We cannot guarantee changes or cancellations once an order is submitted. Our distribution centres package and ship orders as quickly as possible to ensure our two-business day delivery guarantee.
Please contact us as soon as you can on free phone number 0800 253 253 to request any changes to your order.

To change it, all you need to do is:
1. Click on "Please sign in to your account" on the home page in the top right-hand corner of the screen and then "Forgot your password?".
2. Enter the E-mail address which you normally use to place your order.
3. You will receive a message at the E-mail address you have given that will ask you to click on a link in order to recieve a new password. After you log-in with this new password, you can change it in My account.

Our coffees are packaged in sleeves, each containing 10 capsules. For packaging reasons all coffee orders placed online, or with the Nespresso Club, should be composed of a minimum 50 capsules. You can mix the variety of capsules as you choose, as long as the total number is 50 or more (e.g. 20 Roma, 10 Arpeggio, 10 Livanto, 10 Caramelito).

Click on “Register” at the top right of our website and then enter your personal information.

Are you already a member? 
If yes, simply enter your membership number and postcode in the last two fields and click on Continue.
 
If not, simply select “No, I do not have a Nespresso Club membership number” and click on “Continue”.
Enter the delivery and billing addresses desired for your order and select whether you wish to be informed about our new products and offers. Click on “Continue”.
 
Register your machine by selecting the model you have and entering the serial number, the date and place of purchase. Click on “I don’t have any machine yet” on the second tab if you don’t own a machine or you wish to register it next time.
 
Your account is created and you can place your order immediately.

 

To change your E-mail address, all you need to do is:
1. Enter your login details (E-mail address and password) under "Sign in to your account" at the top right-hand corner of the homepage.
2. Click on "Personal Information" and then "Change Email".

There are two methods of payment:

  • By cash on delivery: For orders made by phone or by internet
  • Credit Card (Visa, Mastercard, Maestro, Amex, Dina) : For orders made by internet

and also:

  • Paying by invoice (for legal entity) 

 

Machine Support
Machine Support

You can purchase the descaling kit by phone at our toll free number 0800 253 253 or on our website, in  Accessories - Maintenance.
One kit contains two doses of descaling product and illustrated manual.

Firstly, please place the stirrer inside and fill with fresh water until the first indication of max. Then, switch to warm mode. After the procedure, clean with a soft damp cloth after each use to remove all traces of milk, and prevent it from burning.

In case you need immediate assistance with your machine, please contact our technical assistance service on our phone number 0800 253 253 (toll-free number) or +381 11 44 12 965. Our Assistance Service Team is available every weekday from 9-17h. We provide troubleshooting for following Nespresso machines: Essenza Mini, Inissia, Lattissima One, using our in-depth knowledge of the technology to diagnose the problem and assist you in finding the best solution. If a repair is required, we can do the following:

- Provide a loan machine for the duration of the repair.

- Fully repair of your machine and a check all its components.

This service is free of charge during the two-year warranty period. Outside the warranty period, our Coffee Specialists will be pleased to inform you about our current flat fees.

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